My Access Florida Contact Information

We will give you step-by–step instructions on how to contact the MyAccess Customer Call Center. We will also help you to figure out what to do if someone cannot be reached using the My Access Florida contact information.

My Access Florida Contact Information

Access Florida is a website that will help you if you are a Florida resident who is currently applying or receiving public assistance benefits. We will give you the MyAccess Florida contact information. This includes the phone number and fax numbers, hours of operation, mailing address, as well as the MyAccess account customer support number.

We will also give you step-by–step instructions on how to contact the MyAccess Customer Call Center. We will also help you to figure out what to do if someone cannot be reached using the My Access Florida contact information.

This article will discuss:

  • Access Florida Website
  • MyAccess Account Information
  • Contact information for My Access Florida
  • FAQs for My Access FL

Access Florida Website

The Access Florida website allows residents of Florida to connect online with their public assistance information, 24 hours a days, seven days a semaine.

You can access your information anytime by using the online application or your MyAccess Florida account.

Access Florida is a public assistance program that promotes economic self-sufficiency.

The Access system supports the following public assistance programs currently:

  • Food Assistance Program – Also known as Supplemental Nutrition Assistance Program (SNAP), or Food Stamps, this program offers monthly benefits to low-income households who are eligible and helps them meet their nutritional requirements.
  • Temporary cash assistance program - This program offers financial assistance to families with dependent children and pregnant women in the third trimester of their pregnancy.
  • Medicaid Program The Medicaid Program covers the costs of medical services and provides medical assistance benefits for low-income families.

The Florida Department of Children and Families ( DCF) currently manages Access Florida's online system as well as all food, cash and assistance programs in Florida.

Access Florida allows residents of Florida to check eligibility for programs and apply online for benefits.

Existing recipients can also access their Florida Electronic Benefits Transfer ( EBT card) and benefits information via their MyAccess account on the ACCESS Florida website.

MyAccess Account

You can view the benefits information of Florida residents who have been approved for public assistance and SNAP benefits by logging in to your MyAccess account.

You must create a MyAccess account if you have never used Access Florida before.

You can find help with MyAccess Florida Login and MyAccess account setup in our step-by–step instructions .

After logging into your MyAccess account you can:

  • Get Benefits
  • Check the status of your Application
  • Check out the current Benefits Information
  • Report a Change in Your Benefits
  • Check out your Benefits Payment Schedule
  • Submit a Benefits Renewal
  • Update your contact information (email, mailing address, etc.
  • Check your EBT Card Balance
  • View your EBT Transaction History
  • Report EBT lost or stolen

Contact the MyAccess Account Customer Call Center if you have any questions or problems with your ACCESS FL online accounts.

Continue reading for a complete listing of Access Florida Contact Information.

Access Florida Contact Information

There are many ways to reach the Florida Department of Children and Families if you need to get in touch with them about your MyAccess Florida account, public assistance or food stamp benefits. You can contact a customer service representative by phone, mail, or fax for assistance. Below is a complete list of Access Florida Contact Information:

Access Florida Phone Number

Customer Call Center Phone Number: 1-850 300-4323

Hours of operation for Customer Call Center: Monday to Friday, 7am-6pm

Please use the number below if you are deaf or hearing impaired.

Florida Relay 711 Toll Free Hotline: 1-800-955-8771

Florida Relay Hours: Operation 24 hours a days, 7 days a semaine

Access Florida Fax Number

Customer Call Center Fax Number 1-866-886-4342

Hours of operation for Customer Call Center: Monday to Friday, 8am-5pm

Access Florida Mailing Address

ACCESS Central Mail Center
P.O. P.O. Box 1770
Ocala, FL 34478-1770

Florida DCF Contact Information

For assistance, contact the Florida Department of Children and Families if you cannot reach a customer service representative by phone, fax, or mail using Access Florida Contact Information.

The following information can be used to contact the Florida DCF Headquarters:

Florida DCF Phone Number

DCF Headquarters Phone Number: 850-487-1111

Florida DCF Fax Number

DCF Headquarters Fax Number: 850-922-2993

Florida DCF Mailing Address

DCF Headquarters Mailing Address:

1317 Winewood Blvd
Building 1, Room 223.
Tallahassee, Florida 32399-0700

Florida DCF Email Address

DCF Headquarters Email Contact Form:


Here are some frequently asked questions regarding the ACCESS Florida portal.

How can I call Florida Access?

For assistance with your Florida ACCESS account call Florida Access at 1-850 300-4323 to speak with a live representative. From 7 AM to 6 PM, customer service representatives are available.

Florida Relay can be reached by calling 711 from your mobile phone if you are deaf/hearing impaired. The Florida Relay hotline can be reached 24 hours a days, 7 days a semaine.

What is the income limit for Florida Food Stamps?

Florida's Income Limit for Food Stamps is determined by your household size and your monthly net/gross income.

The Florida Food Stamps Income Limit is 2022

Florida SNAP Income Eligibility Guidelines for Fiscal Year 2022
Effective October 1, 2021-September 30, 2022
Household size Gross Monthly Income (130% FPL)

Net Monthly Income (100% FPL)

1 $1,396 $1,074
2 $1,888 $1,452
3 $2,379 $1,830
4 $2,871 $2,209
5 $3,363 $2,587
6 $3,855 $2,965
7 $4,347 $3,344
8 $4,838 $3,722
Each Additional Household Member +$492 +$379

To learn more about the Florida Supplemental Income Limit, visit our comprehensive guide

Access Florida Contact Information Summary

We hope you found this helpful information about ACCESS Florida!

Please use the comments section to ask us any additional questions regarding Access Florida, including MyAccess accounts and contact information.

We are also happy to answer any questions you may have about Florida's assistance programs.